If you purchase and download a digital file, for example, a recording of a webinar, a workshop or an ebook, there are NO refunds. If you have a problem with a digital file that you have previously purchased, contact This email address is being protected from spambots. You need JavaScript enabled to view it. and we will evaluate your situation on a case-by-case basis.


Online: Workshops that are online and are joined via online conferencing software: You can request a refund up to one day after the workshop as long as you did not attend any part of the session(s). There will be a 5% service charge.
If you sign up for a multi-week workshop and cancel after attending one session for good cause, you will be refunded a proportional amount plus a 7% service charge.

In-Person Workshops that are in a physical location: You can request a refund up to one day after the workshop if you did not attend.


Unless specifically stated, refunds are available up to one week prior to the course start. 

In courses that allow immediate access, because students have access to all course resources, there are NO REFUNDS. However, fees can be transferred to another course.

Refund requests based on non-attendance or unawareness of refund procedures are NOT considered justifiable.
For any refund that is granted based on special circumstances, if the request is made after 30 days, a 5% fee will apply.

In the Fundamentals courses (W101, W102, W103, W104, W110, and W111), if a student is unable to attend or complete a course in one term, they may extend their tuition to the next term (for example, a student enrolls in the Spring, but is unable to complete the course - upon request, they can attend Summer term for no additional cost). They must notify the instructor prior to the end of the first course in order to take advantage of this option.

Students who are unable to complete one-half or more of the course even after this second term may re-enroll in a future offering of the same course at a 25% discount on the regular course tuition. Students who have successfully finished more than one-half of the required work may pay on a per-week basis for completing the remaining work. Students considering this option must get an agreement by the course instructor prior to the start of term.

For all courses other than those specified above, any extension is solely at the discretion of the instructor. Additional fees may be required.

After two years of inactivity on a course, any incomplete grade will be changed to no-credit/audit. For a course required, that is part of a series that is acknowledged by a Certificate or Diploma, students with a no-credit grade will be required to repay and retake the course to receive the acknowledgment.

Cancellation of a Course

Occasionally enrollment is not sufficient to offer a course that was scheduled to take place in a particular term or an instructor may have an emergency that prevents him or her from teaching a scheduled course.

If the course is canceled, any money already paid by the student can be applied to their other courses in the current or following term. Students can also ask for a refund of such funds after the cancellation of the course. If the request is made for a cash refund after 30 days, a 5% fee will apply.